What to Expect When Calling 911
First rule: REMAIN CALM
Tell the dispatcher:
- What is happening
- Where it is happening
- Who is involved
Do not hang up until the dispatcher tells you to.
Answer the dispatcher's questions.
Remain calm and speak clearly so that the dispatcher can better understand your answers and get help to you quickly.
Answering the dispatcher's questions does not delay a response. If it is an in progress call, another member of the dispatch team has already started the units to the scene while the call taker continues to speak with you. The information we gather will make sure that the emergency responders arrive quickly with the correct equipment and manpower and will increase the likelihood of apprehending a fleeing suspect.